Rental Policies

Published rates are based on standard occupancy, do not include an 11.5% percent City of Palm Springs room tax, are in U.S. dollars, and are subject to change without notice. Higher Rates do apply during Holiday Periods and during Special Events such as the Coachella Festival.

In most reservations 50% of your total payment is due when you sign your contract with Oasis Rentals. The remaining balance is due 30 days prior to your arrival at the property. In complex long term reservation payment arrangements may be made by contacting Oasis Rental directly.

Cancellation policy may vary based on property/unit type. When booking a home you may have the option to add Trip Cancellation to your reservation which would normally be 6% of the rental amount. If included in your reservation it will allow you to cancel your reservation at any time and receive a full refund of any amount paid minus 6% or $100.00 whichever is greater. If trip Cancellation is not purchased when booking a home, no refund will be provided unless the unit has been re-rented. 

Payments are accepted in US Dollars only and per your rental contract. We encourage payment via a direct deposit, wire transfer, personal check or money order. We also accept all major credit cards with an additional 3.5% processing fee. Damage deposit amount cannot be paid using a credit card and must be paid using a direct deposit, personal check, or wire transfer. 

The minimum length of stay varies based on the property. Typically we request a 3-night minimum stay unless stated otherwise. Oasis Rentals can sometimes arrange exceptions to the posted guidelines so please contact us if you have a question.

Some of our properties can accommodate events with up to 500 people and are regularly booked for weddings and other special occasions. Please call to inquire about renting a property for your special event. An event fee normally applies. 

Normal check-in is 3 PM. Check-in prior or after these hours must be arranged in advance. Normal check-out is by 10 AM. You may check-in early or check-out late with an extra fee, when possible.

Renters must be of 25 years of age to rent one of our properties. Each property has a maximum occupancy listed in the property description and in the rental contract. Unauthorized guests at the property will result in the loss of the entire security deposit, and all guests will be evicted. Guests conducting illegal activity at the property or disturbing the peace and quiet of neighbors will be evicted with no refund.

Smoking is not permitted inside. Smoking is permitted outside and ashtrays are provided. In the event smoking is detected inside the property the entire security deposit will be subject to forfeiture.

All homes/condos have cable television, wireless broadband internet and most properties have a digital phone with unlimited calling inside the US and Canada. Please inquiry about your specific property when making a reservation.

Pets are welcome in most units. If you plan to bring a pet, please confirm what rentals will accept them. Extra deposit may be required.
 

If staying in a home, or condo with its own private pool, for 28 days or more, the guest will be required to pay a utility deposit of at least  $1000.00. This deposit will be used to pay monthly gas and electric bills that combined, exceed $200.00 per month. This deposit must be replenished each month as it is used.

Energy costs in Palm Springs are among the highest in the US. A surcharge of pool/spa heating usage applies for daily or weekly use; monthly rentals pay actual electric + gas usage minus an allowance. Pool heating must be ordered in advance as the average pool takes up to 48 hours to heat up to 86 degrees.  Pool temperature is set to 86 degrees and should not be changed by tenant or guests. If pool heating is adjusted upward an excessive pool heat additional fee may apply.  Pools/spas are cleaned on a twice weekly schedule (by homeowner vendor) during your visit. We also make sure every home has a pool skimmer for occasional use by the renter.