From start to finish, what an experience! From the person who assited with our reservation to Mike, who is the on-site manager, everyone was friendly, professional, prompt and very kind. About the property? It's Paradise in Indio with lots to do, you can chill in the pool/jacuzzi while the kids have a ball in the HUGE game room, in the lake or an evening of plain ole R&R. The property is top notch with high end furnishings and appliances. We stayed for four days, but wish it was longer, but we will definately be returning soon.